Purchased a Le Creuset saucier from CityChef and it was shipped out the same day and delivered (in Canada) the following morning. Due to Canada Post flagging the item as delivered several hours before they actually delivered it, we believed it had been delivered to the wrong address. We phoned the shop and the friendly guy there phoned Canada Post on our behalf and sorted everything out within a few minutes, then called us back with the explanation and the saucepan arrived shortly afterwards. Couldn't be happier with the customer service and the whole experience.